CITRIX : Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. There is no Citrix XenApp server configured on the specified address.

 

Our client facing problem with citrix apps, it always show an error below

Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. There is no Citrix XenApp server configured on the specified address.

This happen when we move the server to new cluster Data Centre.

From the error message, it said that citrix ICA had a problem with network interface.  And regarding our colleague statement, he had change the network interface to solve another issue.

To solve this issue, i do the following :

1. Open terminal service configuration at you Citrix Server

2. From connection, see ICA-tcp connection, and open it properties.

3. Select network adapter tab. Change network adapter to interface now active. Appy and OK.

4. Restart Citrix Service Manager services

5. Back to ICA-tcp properties, and rollback network adapter into “all network adapter configured” 

6. Restart again  Citrix Services Manager services

Now the issue has solve.